Darren's, Heather's, and Gavin's adventures: Update on my Job

Darren's, Heather's, and Gavin's adventures

Open up the door and take a journey with Heather the Hillarious, Gavin the Gifted, and Darren the Dashing. Will Master Dare slay the witch with his X-wing? Will Gavin want a pet lion? Will Heather's aim hold true? Find out as we enter Through the Wardrobe.

August 03, 2006

Update on my Job

The end of July came and went. The threat of possible cuts at the call center where I work went away. I predict I'm going to get very busy and very crazy before too long. The call center has confirmed 4 contracts that will be starting soon. Those contracts are for outsource calls from Alabama Blue Cross Blue Shield, Tennessee Blue Cross Blue Shield, a portion of the Arkansas Blue Cross Blue Shield, and Kansas/Missouri Blue Cross Blue Shield. Three of these plan to have a go live date (calls to come in) on Oct 1. Training for each contract could take 4-6 weeks. Yeah, it's going to get nuts. What will be even more nuttier is if we get a contract that is from a company that wants to do business. It's a third party administrator (TPA) that does customer service for different states prescription drug plans. They want 540 full time employees. The call center is equipped to handle 504. Two hundred of those seats will be used for the contracts stated above. How is that possible? I'm not good at math, but that seems like it doesn't add up. Let me put this way. I've all ready voluteered to bring my sledge hammer to knock down some walls. Expansion. Want an ironic twist this brings about. We go from laying people off to talks about expanding our building.

Hope everyone is okay and have a great day.

posted by Dare @ 7:09 AM

1 Comments:

At 4:34 PM, G. said…

Life can spin on a dime in a New York Minute. Wow! Two cliches (spelling?) in one sentence.

Hope you've gotten your rest...sounds like your gonna be busy.